CloudMerge Connectors

Liberate Your Email

You may think that moving your email platform to the cloud (e.g., switching from on-premise Exchange 2003 to Hosted Exchange 2007) will not impact your email archiving, but it can and often does. On-premise archiving solutions use a variety of means, including MAPI, EventSync and log shipping, to archive messages that simply are not compatible with multi-tenant, hosted email platforms (e.g., Hosted Exchange). Plus, on-premise software and appliances cannot be deployed within the data centers of cloud email providers. Consequently, many organizations render their on-premise archives useless when they decide to move to the cloud for their email.

These challenges have essentially locked companies into their current solutions, hindering them from moving their email to the cloud or even to another service provider. But LiveOffice has the first and currently only solution to liberate your email – no matter what provider or platform you use.

LiveOffice CloudMerge

LiveOffice offers a secure, open and complete archiving platform for both cloud and on-premise email solutions. Our CloudMerge technology empowers you with the freedom to move your email into the cloud today, tomorrow or in the future, regardless of your email platform. Plus, you also get valuable peace of mind with built-in email continuity and online backup in the event of a disaster or system failure.

Following is a summary of the primary cloud email providers and how our solutions work together.

123Together

123Together.com. Hosted Exchange services from 123Together.com cater to both small and medium-sized businesses. If you are using 123Together.com and would like to add LiveOffice archiving, just contact us directly, and we will provision and configure journaling from your email service provider to your hosted archive (via a dedicated implementation specialist).

AppRiver

AppRiver. Exchange Hosting from AppRiver simplifies the setup, provisioning and management of Microsoft Exchange by creating a complete managed service for administrators and end users. LiveOffice helps AppRiver customers provision journaling and walks you through every step of the configuration setup and on-boarding process.

Apptix

Apptix. As the largest independent Hosted Exchange Email Service, Apptix reliably hosts and manages your email communications, so you don’t have to deal with the hassle—or the expense. Apptix’s Exchange hosting enables companies of all sizes to have flexible, easy-to-use, business-class messaging as well as collaboration and group scheduling. If you are an Apptix customer, you can work directly with LiveOffice and our dedicated implementation specialists to setup journaling to take advantage of an unlimited and searchable archive.

Azaleos

Azaleos. Azaleos is not a hosted email solution. Instead, it enables organizations to preserve their on-premise deployments of Microsoft Exchange Server, while offloading monitoring and management to its certified email professionals. Azaleos’’s Managed Exchange Services enable customers to benefit from the cost savings and support levels of a Hosted Exchange solution while keeping their data on-premise and under their control. With this model, Azaleos offloads the burden and configures your on-premise email servers for journaling and secure message capture by LiveOffice archiving.

Cisco WebEx Mail

Cisco WebEx Mail. Cisco recently introduced WebEx Mail—the only non-Microsoft solution that offers protocol-level (MAPI) Outlook support. Users get full Outlook functionality without the need for IT to deploy a client or server plugin. Cisco WebEx Mail leverages a scalable Linux backend, but offers native Outlook support and Active Directory interoperability. To signup for archiving and enable journaling, simply contact LiveOffice, and we will work with you to securely capture all of your emails from Cisco WebEx Mail.

Google Apps

Google Apps Premier Edition. Google Apps is another quickly growing email platform in the market. Google Apps Premier Edition is the suite’s most sophisticated version with powerful new email functionality. To enable archiving with Google Apps (Premier Edition only), you need to configure your administrator console and specify the email routing options (both inbound and outbound), which sends copies of all email to LiveOffice’s hosted archive. Sound complicated? It’s not, and LiveOffice can walk you through the process.

Intermedia

Intermedia Hosted Exchange. Intermedia is the leading provider of business email, including Microsoft Exchange, for the small and medium business market. To enable LiveOffice’s enterprise-grade archiving and compliance, you need to select LiveOffice as your compliant archiving partner. New and existing Intermedia customers can simply add LiveOffice archiving as an option within the HostPilot Control Panel.

Microsoft BPOS/Exchange Online Support

Microsoft BPOS/Exchange Online Support. Exchange Online is one of the world’s largest and fastest growing hosted email platforms. In fact, according to Chris Capossela (senior vice president with Microsoft’s Information Worker Division), they expect that 50 percent of all Exchange mailboxes will be Exchange Online within five years. After customers signup for Exchange Online, they simply create a support ticket with Microsoft and provide them with a unique journal address. Microsoft then provisions the journaling and LiveOffice ensures that all email is being archived as part of the setup process. NOTE: Please allow one to two weeks for Microsoft to provision your account.

USA.NET

USA.NET. For more than 11 years, USA.NET has helped companies, large and small, outsource their messaging. Its service also helps improve reliability, uptime, safety and security with premier high-touch service, certified Exchange experts and the desire to help clients meet their needs. To enable archiving with USA.NET, customers work directly with USA.NET’s dedicated support team. They configure journaling from their servers to the LiveOffice archive. After journaling is setup, LiveOffice ensures that your email is securely archived moving forward.

Zimbra

VMware Zimbra. The Zimbra Collaboration Suite comes in two varieties: a webmail client and a desktop client. The hosted version of Zimbra is only sold through partners, while the desktop (on-premise) version is sold direct. In order to take advantage of LiveOffice archiving, you need to work with your reseller to configure journaling, but we can help along the way. With the on-premise version, your email administrator needs to run a series of Linux shell commands in order to provision journaling.

Cloud POP IMAP

POP/IMAP Transport. LiveOffice also offers a POP/IMAP option as an alternative transport method to SMTP journaling. With this option, your email provider needs to create a mailbox to aggregate email for your users, and LiveOffice then collects your email for archiving via POP or IMAP over TLS. While your email administrator still needs to setup journaling and have it collected in a single mailbox, LiveOffice ensures that the email is safely ingested into our archives. Regardless of the transport approach, your organization’’s email is securely delivered to LiveOffice with Transport Layer Security, where our redundant SMTP gateway ensures secure archiving.

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